Job Description

Claims Program & Change Lead

Location:

Johnston,  Rhode Island

Date Posted:

1/20/2025

Employment Type:

Consulting

Recruiter:

Clayton Minnich

Recruiter Email:

clayton.minnich@avidtr.com

Job ID:

JN -012025-17136

Job Description

Position Overview:
Our team is seeking a Program & Change Management Lead to support large-scale transformational projects within the Claims Department. This role will be crucial in driving business process improvements and technological changes across various teams, ensuring alignment with strategic objectives. The successful candidate will oversee project execution, manage stakeholder engagement, and apply robust change management strategies to ensure the successful adoption of changes.
This position is ideal for a self-driven, results-oriented professional with a proven track record of leading hybrid execution teams, collaborating across departments, and driving impactful organizational change.

Qualifications:
Experience:
  • 7-10 years of experience in program and project management, particularly in managing large-scale transformational initiatives.
  • 3-5 years of hands-on experience in executing change management processes.
  • Proven ability to collaborate effectively with agile teams, employing hybrid execution methods.
  • Strong track record of performing well under pressure and managing high-demand, tight-deadline environments.
  • Experience working with senior leadership and cross-functional teams across different regions.
  • Proficiency in project management tools (e.g., Workfront, ADO) and other software for tracking and reporting.
  • A Bachelor’s degree is required; an MS or MBA is highly preferred.
  • Change Management certifications (e.g., ADKAR) are an asset.
  • Experience in the insurance industry or managing projects involving claims is a plus.
Key Skills:
  • Strong problem-solving ability, with the capacity to adapt and drive progress in ambiguous or evolving situations.
  • Excellent relationship-building and influencing skills to engage stakeholders across all organizational levels.
  • Ability to grasp new concepts quickly and leverage a consultative approach in project management.
  • Skilled in balancing strategic thinking with hands-on execution to address both long-term challenges and immediate needs.
  • Confidence in proposing and testing new ideas while managing feedback from executive stakeholders.
  • Proficiency in using standard documentation tools such as Excel, PowerPoint, and project management software.
  • Exceptional written and verbal communication skills, adaptable to all levels within the organization.
  • Strong organizational abilities with a proven capacity to manage multiple priorities and collaborate with diverse teams.
  • Familiarity with Agile, Waterfall, and hybrid project management methodologies.
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