Job Description

Claims Change Communications Consultant

Location:

Johnston,  Rhode Island

Date Posted:

1/20/2025

Employment Type:

Consulting

Recruiter:

Clayton Minnich

Recruiter Email:

clayton.minnich@avidtr.com

Job ID:

JN -012025-17137

Job Description

Position Overview:
We are looking for a dynamic and experienced Claims Change Communications Consultant to support strategic communications within the Claims Department. This role is key in driving communication efforts related to major transformational initiatives that involve significant business process and technology changes. The ideal candidate will develop and execute communication strategies that not only support these changes but also raise awareness of the value of the claims function across the broader organization.
This position focuses on both high-level strategic planning and the tactical execution of internal and external communications. The successful candidate will be creative, self-driven, and able to work collaboratively with various teams to ensure alignment with broader business objectives and deliver impactful communication results.

Qualifications:
Experience:
  • 3-5 years of experience developing both strategic and tactical internal communications for large-scale initiatives.
  • Proven expertise in designing creative and impactful PowerPoint presentations and visual communication materials.
  • Experience managing content on SharePoint pages or similar platforms, including microsite management.
  • Background supporting large corporate or technology transformations and initiatives.
  • Experience in scriptwriting, video production, and persona development for communication efforts.
  • Experience working in complex, technical environments, with the ability to simplify and communicate highly technical content effectively.
  • Strong written and verbal communication skills, with experience tailoring content for diverse organizational levels.
  • Proficiency in design tools, including Adobe InDesign, and strong copywriting skills.
  • Proven ability to develop and manage comprehensive communication plans using project management tools.
Preferred Experience:
Familiarity with the insurance industry or experience supporting claims-related communication efforts is a plus.

Key Skills:
  • Excellent verbal and written communication skills with a strong ability to engage and communicate at all organizational levels.
  • Strong creative abilities, particularly in designing and building impactful presentations and decks in PowerPoint.
  • Attention to detail and accuracy in all communication deliverables.
  • Ability to thrive in ambiguity and navigate complex situations to deliver results.
  • Highly effective at prioritizing tasks in a fast-paced, collaborative environment with quick turnaround times.
  • Strong interpersonal and communication skills, capable of engaging effectively with both small groups and large audiences.
  • Quick learner with a flexible, adaptive, and creative mindset, capable of managing multiple projects simultaneously.
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