Job Description Technical Support Analyst, San Francisco, CA Hybrid Location: remote, California Date Posted: 1/21/2025 Employment Type: Consulting Recruiter: Mara Liwag Recruiter Email: mara.liwag@avidtr.com Job ID: JN -012025-17138 Job Description Requirements Takes inbound customer requests via phone, email, or ticket. Works in a remote and/or on-site capacity to resolve reported issues quickly and efficiently.Provides escalated, broad technical support to troubleshoot, resolve or appropriately triage moderately complex application issues.Consults with users to assess incidents and operational requests.Manages identified issues to resolution and performs quality control on solutions for appropriateness and completeness.Accurately records support issues and solutions per encounter via work tickets in Service Now.Effectively escalates issues to other teams or vendor’s contact as appropriate per SOP for the best Customer Support experience.Utilizes defined IT operational processes in the areas of Incident, Change, Request and Problem ManagementDemonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including web applications, desktop applications, laptop and mobile computing devices Pay Range: $50-$58.00 based on experience Apply for this job