Job Description Desktop Support Technician Location: San Francisco, California Date Posted: 9/16/2024 Employment Type: Consulting Recruiter: Mara Liwag Recruiter Email: mara.liwag@avidtr.com Job ID: JN -092024-16082 Job Description Requirements Experience technical recommendations for more complex problems. Proficiency with tools such as Microsoft ADUC (Active Directory) console, and Tivoli Endpoint Manager (Big Fix). Experience with maintaining secure and confidential information and must be familiar with specific IT technical policies. Experience with deployment, installation, and the resolution of technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals. Experience to provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers. Experience with documentation in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.Experience with a high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote and onsite customer support.Exercise sound judgment and prioritization and reorganization of customer requests. Incumbent must be comfortable working in hospital and clinical environment and flexible with scheduling Pay Range up to $29/ hour Apply for this job