Desktop Support Technician, San Francisco, CA

Location:

San Francisco, California

Date Posted:

12/2/2024

Employment Type:

Consulting

Recruiter:

Mara Liwag

Recruiter Email:

Job ID:

JN -122024-17093

Job Description

Requirements

Experienced mid-level technical support technician for problem resolution and providing technical recommendations for more complex problems.
Knowledgable in system administration with appropriate tools such as Microsoft ADUC (Active Directory) console, and Tivoli Endpoint Manager (Big Fix).
Proficient in complex in problem resolution and training end-users.
Responsible for maintaining secure and confidential information and must be familiar with specific IT technical policies. Responsible for deployment, installation, and the resolution of technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals.
Provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers.
Responsible for documentation in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.
Provide must balance his or her technical knowledge and skill with a high level of customer service objectives in all operations of the Service Desk and Field Services, providing both phone-based, remote and onsite customer support.
Exercise sound judgment and prioritization and reorganization of customer requests. Responsible and comfortable working in hospital and clinical environment and flexible with scheduling

Pay Rate: up to $30.00/ hour (in person/onsite)