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In interviews for IT jobs, it’s obvious that you need to demonstrate your skills and accomplishments with technical tools.  If a job requires Java, you won’t impress your interviewer or IT recruiters and IT staffing firms if you can’t speak to your comfort with Java.  But there is one skill that is very important to demonstrate in interviews and phone calls with IT staffing companies and IT recruiting agencies: empathy.

Technical recruiters and IT recruiting firms love to work with IT professionals who are well versed in a lot of technologies, but these people are hard to place if they don’t have empathy.  Why?  Because empathy is a quality that make somebody easy to work with.  In a field like IT, being easy to work with is of the utmost importance.  IT staffing agencies need people who are great at customer service, working with teams, and taking feedback on their coding, troubleshooting, etc.  So in your next conversation with IT recruiting companies or in IT job interviews, try to demonstrate that you’ve got empathy—for your teammates, clients, customers, and superiors.  (But make sure you demonstrate it—not just say you are empathetic!  This won’t play well.) It may just win you the job!