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There are some fields, like information technology, where mistakes can make a big impact.  When IT contractors make large mistakes with big consequences at their IT jobs, how should their managers respond?  Here are some tips for both IT consultants and IT managers about how to handle big mistakes.

For the IT professionals who made the mistake: Start by taking action.  Don’t hide the mistake, because it will make things far worse—both for your company and for you.  IT recruiters and IT staffing firms will want to work with somebody who is honest with their bosses and coworkers.  Hiding mistakes looks very dishonest. Secondly, make sure that in addition to fixing it, you pay attention to why the mistake happened in the first place.  If you don’t know why the mistake happened, you can’t avoid it in the future.  Lastly, make a plan for how you’ll ensure that the mistake is fixed and will not happen again.  If you can handle it with grace and competence, you may even be able to bolster your reputation with IT headhunters.

For the managers dealing with the mistake: Start by removing any emotion from the situation.  Investigate the mistake and seek employees’ honest responses to questions like ‘what happened?’  Accusations may seem like the best way to go, but if you approach employees with a more collaborative attitude, you’ll get more help solving the problem and more information about why the problem occurred.  This leads to the second and most important point: don’t just solve the problem, figure out exactly why the mistake was made.  You need to know if your employee needs more training, if there are other factors at play, or if the employee isn’t able to meet the job’s expectations.  After the mistake is fixed, do some analysis and figure these things out.  Then work to fix these issues so you never have to deal with the same large mistake again.